19:06 22 Oct 21
Service department was great
20:25 15 Oct 21
This company and its service team are amazing. We were in main and had an issue with the big slideout on our Newmar Motorhome. No one could get us in in the area. Since we were headed towards the Midwest, I called the Newmar dealerships. Buffalo RV was able to get me in within a couple days and fixed the problem in 2 hours! This saved the week and on our way traveling again. Very professional, communicative and reasonably priced. 5 star review... easy!read more
16:42 14 Oct 21
Well laid out
19:23 17 Sep 21
Great selection and very knowledgeable employees.
16:28 07 Sep 21
People was awesome polite and quick to help
14:22 06 Sep 21
They are investing in the facility and the staff and it shows. Great place and awesome staff.
20:10 17 Aug 21
We were traveling from Nebraska to New York on a month long trip with our class A motor home and needed to replace a slide motor. We received no help at the factory, but RYAN, service advisor at Buffalo RV in Buffalo, NY rescued us big time. After explaining our problem over the phone, he had us pick up the replacement motor at the factory in Indiana. We arrived the next morning in Buffalo and RYAN and John were waiting for us. Within an hour... and a half we were back on the road with a fully functioning slide and were able to continue our trip. RYAN is forever in our debt, and a real superstar!! The entire team at Buffalo RV went out of their way to help us. Thanks Buffalo RV and RYAN.read more
17:26 03 Jul 21
Highly recommend Buffalo Rv One for service! Ryan Conroy was amazingly helpful to my family! He helped my wife trouble shoot a water heater problem for our R-pod trailer over the phone, and when it couldn't be solved, he made an appointment for the next day, and came out himself and fixed the problem in minutes. We are back in full operation before our camping trip next week. Thank you Ryan!!! We'll be back! Carrie and Matt
23:48 24 Jun 21
Needed a few parts for my camper. Staff is very knowledgeable and helpful. Highly recommended!
17:41 15 Jun 21
Very helpful, colton has a promotion, but they were closed on my only day off, so I went next door to Buffalo RV
15:51 07 Jun 21
We have a 4 year old motorhome that had a defective rear camera. I called Buffalo RV (West Seneca). The gentleman tried to help me by explaining how I could figure out if the camera itself was bad or if it may be the wiring. I couldn't figure it out so he said to bring it in and they could quickly tell if it was the camera but would have to order one if it was defective. I would have to bring it back in when the camera arrived. I brought it in... that week and even though they appeared extremely busy called within an hour and said that the problem was that a "critter" chewed through the wires. He said that it was an easy fix and if I wanted them to proceed, it would be ready in a hour. They called about an hour later and all was repaired. I HIGHLY recommend them for repair work. Thanks, Buffalo RVread more
12:50 23 May 21
Where others have fallen short RV one Buffalo has delivered! Ryan Conroy was awesome in taking the extra steps in setting us up for a manufacturer recall service stop for down the road. They helped us out with a number of small issues to them but that were big issues to us! If you're looking to purchase an RV I can't imagine a better place because service is paramount when it comes to owning an RV!Thank you for such a great service experience!
13:20 15 May 21
We were having issues with our television not receiving channels and radio not working. We were camping near Buffalo, NY and decided to stop by RVOne Buffalo and talk with them for advice. Ryan Conroy told me what to check for and said if I still had a issue , because we were passing by on our way to Montana, he said he would take a look at it. It turned out there was a bad fuse and a bad connection under the television. But when Jayco built... this unit they managed to miss label the fuse panel so Ryan had to trace the wire to figure it out. Thanks Ryan for taking the time to help us out. Since we purchased our 2018 Jayco 27.5RLTS fifth wheel at the Albany store, both facilities have been very helpful with the many issues we've had with this camper. I would purchase from them again, just won't buy a Jayco product.read more
10:25 05 May 21
Bought a new one very friendly.
12:30 12 Apr 21
I want to send out a huge thank you to Ryan Mitch. These guys made sure our camper was fixed at the last minute when we were supposed to be on the road. And even a follow up phone call the next day. Thank you guys!
20:21 10 Apr 21
Picked up our Jayco 264BH today. I am so impressed by the professionalism and knowledge of ourOrientation person Joe Gorney, he was so patient and professional. From explaining how everything works to things that may make it easier for us he took the time. Things we were told we needed and things we should do, he explained and made suggestions and explanations as to how or why we should or not do/get things. Now to service, very... knowledgeable and helpful. Explained the difference in items pros and cons. Worth spending the couple of bucks in store than on Amazon for piece of mind. I guess I should have started with our sales person Maria, explained the difference between models, let us roam the lot , was there for questions but never pressure to purchase. When we made our decision she was there with us every step of the way. Financing, (David was great too)to our walk through , kept in touch until we walked out the door to get in our truck towing our new Travel Trailer.read more
21:14 25 Mar 21
Great people and prices
18:12 25 Mar 21
Would never go to anywhere else to buy an rv
22:53 22 Mar 21
Jake from RV One is fantastic!! My wife and I didn't know exactly what we were looking for and Jake helped us figure out our needs vs wants. He and his team we're patient with our decision making and gave us the information we needed to make the decisions which we're best for our family. I highly recommend using Jake Hartwell at RV One in Buffalo!!
17:55 21 Mar 21
Just want to post on how friendly and professional Jacob is at Buffalo rv!!!!! He treated us like family and listened to our needs and wants in a camper!!! We just did our walk through on camper and all staff are a great reflection of jacobs attitude , up to the management..........highly recommend them, and if you go there ask for Jacob !!!!!!!!!
00:10 17 Mar 21
Good variety of RVs. Found one we liked and bought it.
19:47 02 Mar 21
I just Purchased my third RV a Rockwood Signature 8329SB trailer from RV One Buffalo. Jacob M sold this unit to me as well as my first RV which was a Jayco 22A Class C. I purchased both RV’s from Buffalo RV because of pricing and Jacob’s focus on the customer experience.Both experiences in dealing with him was nothing like the typical sales person. He asked questions to make sure I was making the correct purchase and answered all my questions... completely as well. He does not pressure you during the sale and educated me to things I needed to know without making me feel stupid. Knowing I was so new to the RV world he guided me to resources to get answers and issues I needed addressed during and after my purchases. Jacob checked in with me after the sale to make sure that my experience was up to my expectations. The experience at RV One Buffalo was exceptional due to Jacobs insight, knowledge and customer focus. When you’re looking to purchase an RV and want it to be the best experience, look up Jacob M at Buffalo RV.Update: Scheduled to pickup my Rockwood Signature on 2/27/2021. Joey did an excellent job on the detailing the interior and demonstration of the RV. Thanks to Billy for washing and cleaning the comparts, Ron for getting the hitch together as well as the camera system with Mitch. As well as Kev and Ryan researching my camera power issue. You are a great team. The service dept is excellent and if I could write a second review separate I would. GREAT JOB!!read more
14:32 28 Feb 21
Wonderful staff. Great deals.
16:25 20 Feb 21
Maria from RV One Buffalo is wonderful to work with. She was very responsive throughout the purchasing process. She was thorough and accommodating, while we considered different options for our family. Maria made sure to respond quickly to any questions and requests for additional information, photos, etc. All of the staff were friendly and professional. They were even wonderful when we brought our rambunctious young children in to see the... camper. Despite all the snow and winter weather Maria made sure meet our needs. The dealership is very clean and ensures a pleasant experience. We are so excited with our purchase of a used Dutchman. The staff always answered any questions thoroughly as we are first time buyers. I would highly recommend a visit to RV One Buffalo.read more
16:02 18 Feb 21
We just purchased an RV from Buffalo RV One and had a very good experience. The staff was friendly and knowledgeable, there was no pressure or overly "sales oriented" experiences. They know their business and helped us all the way through. We had to wait a while for our RV to come from the factory due to the virus related work slowdowns but our sales person kept us in the loop all the way to arrival. Each question I had was promptly... answered and they shared good advice when needed. Abbie, our sales person, was super to work with. She kept us up to date on our order throughout the wait and answered all our newbie questions even when she wasn't in the office. I'd highly recommend working with her if your in the market.Our orientation with Joe was very thorough. Even though Joe hadn't seen a class b camper van like we purchased, he had studied the manual and knew how to show us all the features and things we needed to know. I had watched an orientation on line prior to our personal session and knew Joe covered all the proper touch points. He as very patient with our questions. I was really pleasantly surprised several times with the attention to detail and customer service I received. I'd buy an RV from them again and recommend them to you all!read more
14:53 16 Feb 21
My husband and I are in the process of purchasing a brand new Jayco 5th wheel through Maria. She has been awesome! We wanted a couple items changed out and she offered very helpful advice. She is keeping us updated on our new rig's production progress - can't wait for it to get here. Thank you Maria and RV One Buffalo!
16:02 15 Feb 21
Maria at Orchard Park’s, Buffalo RV One location was hands-down the best sales consultant we’ve ever worked with. We’ve been looking for our perfect RV for a long time. Thanks, in large part, to Maria’s gentle, patient nature and respect for our space to look, discuss and ask questions, she made our buying experience so enjoyable. She is knowledgeable, has timely communication and works efficiently without ever being “pushy”. Maria’s ability to... make us feel like family is what drew us in to make our final purchase at Buffalo RV One. Even our kids loved her!!!read more
19:37 10 Feb 21
Looking to buy a new one
18:00 06 Feb 21
We recently traded in our pop up trailer & purchased a new Rockwood Mini Lite through Maria at Buffalo RV. She was extremely helpful & knowledgeable throughout the whole process. From our initial meeting, through the new trailer orientation, the dealership & Maria were great to work with. I highly recommend!!
19:52 21 Oct 20
Not pleased with the service department, specifically Ryan. We dropped off our motorhome in early June for work on the slideouts. Some time later, Ryan told us that parts would need to be ordered from Jayco. A month later we called Ryan, who apologized for the "ball being dropped" and the parts were not ordered. Another month later and Ryan was going to check. It is now the end of October 2020 and still no callback from Ryan. We have now taken... the RV to Iron Horse in San Antonio for the required repairs.read more
21:16 18 Oct 20
Haven't purchased anything yet, but the people were very friendly and did not try to pressure me into making a decision.
16:42 25 Sep 20
David A. In service did my RV Travel trailer Training yesterday and I want to say he was very helpful, informative and did an all around great job. I purchased my last two form Colton RV and they could no shine David's shoes. I hope this is a sign of things to come. Thanks David.
21:45 19 Aug 20
We purchased a Jayco Redhawk 22A motor home. At first I was terrified driving it after my first week driving into a train bridge and tearing off the AC off the roof. Totally embarrassing but found out later many AC units have been sacrificed on that bridge. Jacob our sales guy from RV One has been excellent in the purchase as well as the follow through on things needed after the sale. We are newbies to RV Motorhomes and this has been a education... and a half. I am loving it. See Jacob if you go into the Buffalo RV Store he will help you whatever your needs are with your RV.read more
14:51 07 Aug 20
The service department is awesome. Jeremy, Tom, and Ryan are very personable and helpful. All of our shakedown issues were resolved quickly and with great care and attention to detail.
21:19 06 Aug 20
I was in a rush to buy, they had the model i needed and we put down the deposit on saturday and closed on Monday even with us being out of state. Nice people and great service, beware there may be corny jokes! Also we have good credit so a loan app wasnt an issue, your milage may vary.
20:22 06 Aug 20
Tom and joe teamed up to help me find the perfect RV for us and get it financed really worked hard for me and my wife to help us enjoy our retirement
21:35 03 Aug 20
17:43 14 Jul 20
Excellent customer service